Electrical service may be disconnected for four reasons.
The first reason DMEA would disconnect service would be if requested by the customer. If you wish to have your service stopped, please provide DMEA with a written request for disconnect by contacting us either in person, by mail, fax, or electronic mail (email). Please provide the account name, service address, date you want to stop the service and the address where you want us to mail your final bill. Please allow three working days for the request to be processed and the service disconnected. The customer remains liable for service until the final reading of the meter.
The second reason for service disconnection would be if a hazard exists that appears to threaten life or property. In this case, the Association would immediately stop service. DMEA would then make a reasonable effort to notify the customer of its actions.
The third reason service may be terminated would be if theft of property or the diversion of electrical service is evident. Tampering with a meter to avoid payment for energy use is a felony under Colorado Law. Here, disconnection is immediate and the proper authorities may be contacted.
The fourth reason electrical service would be disconnected is if a bill is considered delinquent and no arrangements have been made to pay the bill. A bill is considered past-due if payment has not been received by the due date printed on the bill. If payment is not received by the next billing date, a Delinquent Notice will be mailed out advising the customer that service will be stopped if payment is not received by the date specified on the notice. A $10.00 fee will be assessed for the notice. If payment is still not received and a service order for disconnect is processed, a reconnect service fee of $50.00 will be assessed and must be paid. If service is disconnected due to nonpayment, a final bill, including all delinquent and current amounts, is due and payable within five working days of the statement date; after which, the debt will be turned over to a collection agency. You will be asked to pay your account balance in full, plus any new connect fees, prior to new service being provided.